Shipping and Returns

Shipping and Returns


Gommalacca uses services of couriers SDA (services Extralarge Italia, Road Europe, Crono Express and Crono International of Poste Italiane), DHL (Express, Worldwide, Economy) for both national and international shipping and TNT Express.

Average delivery times are 2-4 days for Italy and 3-7 days for international deliveries. Shipping costs will be calculated before order confirmation depending on the country of destination.

Gommalacca is not responsible for any delays caused by customs checks or any force majeure beyond the control of Gommalacca. We presently deliver to the following countries:

  • Austria – Belgium – Bulgaria – Croatia – Denmark – Estonia – Finland – France – Germany – Great Britain – Ireland – Latvia – Lithuania – Luxembourg – Norway – Poland – Portugal  – Czech Republic – Romania – Slovakia – Slovenia – Spain – Sweden – Hungary- Greece – Iceland
  • Italy

For shipping to any other Country not on this list please contact Gommalacca by email to:  _ We will be happy to quote the shipping cost.

For shipping in Extra EU Countries, any possible pay customs duties are fees to be paid by the client/consignee.

The Return Policy is not guaranteed for shipments outside the EU, each case is evaluated.


Once your order has been dispatched you will receive an email with a link and tracking number so that you can track your package.

From this moment onwards, the client is responsible for ensuring that delivery is progressing correctly and must prepare to accept delivery from the courier. Our couriers – SDA, DHL and TNT– will make a maximum of two delivery attempts, after which the delivery will be classed as “stored material”. Gommalacca reserves the right to debit further charges to the client, except in special circumstances.

We ask that you take maximum care in ensuring all delivery address details are correct when confirming the order, and that you guarantee that you – or somebody else – are present on the delivery day (this can be monitored using the tracking number provided by Gommalacca via email as soon as the item goes out for delivery).

On delivery of your order you are kindly requested to check the package with care before signing for it. Gommalacca pays great attention and care to protective packaging. If for any reason the condition of the package is unsatisfactory we kindly ask you to accept the shipment ‘with reserve’.



Any objection regarding damage or omissions should be communicated to Gommalacca within a maximum of 8 days from the delivery date recorded on the courier’s web site, otherwise we will be unable to accept it.

In all cases please inform us of your objection by:

  • Sending a detailed email to:

Gommalacca undertakes to acknowledge receipt of the goods to the customer, in compliance with regulations pertaining to refunds within legal time limits (or creating a store credit note, when asked by the client).

The options are:

  • a store credit note
  • a refund


On receipt of the returned goods, and after checking the state and integrity of the goods, Gommalacca undertakes to supply a credit note in a timely manner for a total value of the returned goods, which may be used for a future purchase. The store credit note will only cover the cost of the returned goods, excluding shipping costs.

A store credit note:

  • can be used once only and within six months of returning the goods.
  • it cannot be added to other store credit notes.
  • It can only be used for an order equal to its value or put towards an order of greater value

Ask for a store credit by sending an email to:


The customer is responsible for the cost of return shipping and is strongly advised to use a courier who offers a tracking facility.


Gommalacca complies with the Consumer Code (Art. 52 and ss.) concerning the right to return goods.

The customer therefore may exercise the right to return goods within 14 days of receipt without any need to specify a reason.


  • by completing the right to returnform attached below and by sending it via registered mail to:

Gommalacca di Frontoni Daniela

Via della Conchiglia, 5



Or by

  • by completing the right to returnform attached below and by sending it by email to:



Once the returned goods have been received Gommalacca undertakes to confirm receipt to the customer, in compliance with regulations covering refunds within a prescribed time limit.

The customer is responsible for paying the shipping charges for any goods returned. We strongly advise using a courier who offers a tracking service.

Good Evaluation

Once the return has been received, Gommalacca can evaluate the state of the goods. We can’t accept returns of

  • any returned item that is unfit for resale.
  • any returned item without its original labels and packaging (or receipts or invoices)

Address for Returns

Gommalacca di Frontoni Daniela

Via della Conchiglia, 5


Commercial Relationship

Any customer placing an order establishes a commercial relationship with Gommalacca and undertakes to accept delivery of the goods. If for any reason dependant on the customer (such as wrong address, no one available to receive it, mistaken phone number, etc.) the package is unable to be delivered or if the customer refuses to accept the delivery, the shipping cost and any eventual customs duties will be deducted from any refund owed to the customer.